Session 2 Summary

1. Session 2 Summary

Session 2: Communicating Effectively

Important: The quiz may contain questions that go beyond points highlighted in this summary. Be sure to review the session thoroughly.

Review Session 2 to prepare for writing the quiz. As you review, note the sections that connect with the following points:

Communication involves a sender, a message, and a receiver. The receiver of the message becomes the sender of the next message.
Messages usually contain content and feelings and are delivered verbally and non-verbally.
Culture plays an important role in communication. Good communicators try to understand the other person’s perspective.
When a person is really listened to, they feel valued and cared for. You show you are listening by nodding your head, making eye contact, asking questions, and leaning toward the speaker.
Four stages of listening include selecting, attending, understanding, and remembering.
Active listening involves responding to another person in a way that lets the person know the message is being understood and valued.
The process of active listening involves understanding the content (the idea or opinion) and the feeling, and then naming the feeling in a tentative way that allows the child to correct you if you have not understood correctly.
Watching a child’s body language helps you understand the child’s feelings.
The child care provider can promote active listening by being approachable and accessible, paying attention to the child’s non-verbal and verbal messages, naming the feeling, and giving the child time and encouragement to respond.
Being aware of cultural differences in communication styles will help you communicate with the child more effectively.

Contact your teacher to decide together when and where you will complete the Session 2 Quiz.