Lesson 5 — Activity 3: Written Communication
Completion requirements
Lesson 5 — Activity 3: Written Communication
You have spent time in the previous activities thinking about how to communicate effectively whether you are sending messages or receiving messages. You have also learned that when you communicate in speaking or writing, you need to be sure that your ideas are well organized.
This is especially true for written communications when you are at work. You will need to express yourself very clearly to your employers, co-workers, and customers to prevent problems or conflicts.
When you are working and have a message to send, you can think of the questions from the previous activities to help organize your writing:
This is especially true for written communications when you are at work. You will need to express yourself very clearly to your employers, co-workers, and customers to prevent problems or conflicts.
When you are working and have a message to send, you can think of the questions from the previous activities to help organize your writing:
- What is the purpose of the message?
- Who is the audience for the message?
- What is the occasion for sending the message?
When you have answered these questions, you will be able to identify the
best way to organize and present your message.
Here’s an example:
Here’s an example:
- If the purpose of the message is to remind all staff members of an important meeting, the message should include all the details of the meeting (who should come, where it will be held, when it is scheduled, etc.).
- If the audience is all staff members, formal language and a respectful tone should be used.
- If the occasion is a staff meeting that is to be held in 15 minutes, a format should be used that will inform everyone quickly about the meeting. Format refers to the form the message will take (speech, note, e-mail, etc.).