Promotion - Sales Techniques [1 cr] - AB Ed copy 1

Section outline

• Select section Course Introduction

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  Course Introduction

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  • Select activity Welcome and Introduction

    

    Welcome and Introduction Page
  • Select activity Overview

    

    Overview Page
  • Select activity Student Success

    

    Student Success Page
  • Select activity Assessment

    

    Assessment Page
  • Select activity Announcements

    

    Announcements Forum
• Select section Section 1: The Salesperson

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  Section 1: The Salesperson

  • Select activity Lesson 1: The Buying and Selling Process

    Lesson 1: The Buying and Selling Process

  • Select activity 1.1.1 of Selling

    

    1.1.1 of Selling Page
  • Select activity 1.1.2 Selling continued

    

    1.1.2 Selling continued Page
  • Select activity Lesson 2: Establishing Customer Relations

    Lesson 2: Establishing Customer Relations

  • Select activity 1.2.1 Human Relations/Personality Traits of Salespeople

    

    1.2.1 Human Relations/Personality Traits of Salespeople Page
  • Select activity 1.2.2 Activity

    

    1.2.2 Activity Page
  • Select activity 1.2.3 Ethical and Legal Considerations

    

    1.2.3 Ethical and Legal Considerations Page
  • Select activity Lesson 3: Selling the Product or Service

    Lesson 3: Selling the Product or Service
    

  • Select activity 1.3.1 Setting Personal Expectations

    

    1.3.1 Setting Personal Expectations Page
  • Select activity 1.3.2 Customer Expectations

    

    1.3.2 Customer Expectations Page
  • Select activity 1.3.3 Check Your Understanding

    

    1.3.3 Check Your Understanding Page
  • Select activity Lesson 4: Sales Support and Non-Selling Duties

    Lesson 4: Sales Support and Non-Selling Duties

  • Select activity 1.4.1 What I Need to Know

    

    1.4.1 What I Need to Know Page
  • Select activity 1.4.2 Section 1 Summary

    

    1.4.2 Section 1 Summary Page
• Select section Section 2: Achieving Customer Satisfaction

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  Section 2: Achieving Customer Satisfaction

  • Select activity Lesson 1: Why People Buy

    Lesson 1: Why People Buy

  • Select activity 2.1.1 Why People Buy

    

    2.1.1 Why People Buy Page
  • Select activity 2.1.2 Activity

    

    2.1.2 Activity Page
  • Select activity Lesson 2: Customer Types

    Lesson 2: Customer Types

  • Select activity 2.2.1 Customer Types

    

    2.2.1 Customer Types Page
  • Select activity 2.2.2 Activity

    

    2.2.2 Activity Page
  • Select activity 2.2.3 Understanding Your Own Personality Type

    

    2.2.3 Understanding Your Own Personality Type Page
  • Select activity 2.2.4 Activity

    

    2.2.4 Activity Page
  • Select activity Lesson 3: Personal Satisfaction from Buying

    Lesson 3: Personal Satisfaction from Buying

  • Select activity 2.3.1 Personal Satisfaction from Buying

    

    2.3.1 Personal Satisfaction from Buying Page
  • Select activity 2.3.2 Evaluation of Alternatives

    

    2.3.2 Evaluation of Alternatives Page
  • Select activity 2.3.3 What Every Customer Wants

    

    2.3.3 What Every Customer Wants Page
  • Select activity 2.3.4 Re-evaluating the Purchase

    

    2.3.4 Re-evaluating the Purchase Page
  • Select activity Section 2 Summary

    Section 2 Summary

  • Select activity Section 2 Summary

    

    Section 2 Summary Page
• Select section Section 3: Steps of a Sale

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  Section 3: Steps of a Sale

  • Select activity Lesson 1: Pre-Approach: Preparing for the Customer

    Lesson 1: Pre-Approach: Preparing for the Customer

  • Select activity 3.1.1 Pre-Approach-Preparing for the Customer

    

    3.1.1 Pre-Approach-Preparing for the Customer Page
  • Select activity Summary

    

    Summary Page
  • Select activity Lesson 2: Approach: Establishing Rapport

    Lesson 2: Approach: Establishing Rapport

  • Select activity 3.2.1 Establishing Rapport

    

    3.2.1 Establishing Rapport Page
  • Select activity 3.2.2 Conversation

    

    3.2.2 Conversation Page
  • Select activity 3.2.3 Starting the Conversation

    

    3.2.3 Starting the Conversation Page
  • Select activity Lesson 3: Determining Customer Needs and Wants

    Lesson 3: Determining Customer Needs and Wants

  • Select activity 3.3.1 Needs and Wants

    

    3.3.1 Needs and Wants Page
  • Select activity Lesson 4: Planning the Presentation

    Lesson 4: Planning the Presentation

  • Select activity 3.4.1 Basic Elements of a Presentation

    

    3.4.1 Basic Elements of a Presentation Page
  • Select activity Summary

    

    Summary Page
  • Select activity Lesson 5: Handling Customer Objections

    Lesson 5: Handling Customer Objections

  • Select activity 3.5.1 Overcoming Concerns and Objections

    

    3.5.1 Overcoming Concerns and Objections Page
  • Select activity 3.5.2 What I Need To Know

    

    3.5.2 What I Need To Know Page
  • Select activity 3.5.3 Activity

    

    3.5.3 Activity Page
  • Select activity Summary

    

    Summary Page
  • Select activity Lesson 6: Closing the Sale

    Lesson 6: Closing the Sale

  • Select activity 3.6.1 The Closing Cycle

    

    3.6.1 The Closing Cycle Page
  • Select activity 3.6.2 What I Need To Know

    

    3.6.2 What I Need To Know Page
  • Select activity 3.6.3 Timing

    

    3.6.3 Timing Page
  • Select activity 3.6.4 Types of Closes

    

    3.6.4 Types of Closes Page
  • Select activity 3.6.5 Lost Sales and Closing Errors

    

    3.6.5 Lost Sales and Closing Errors Page
  • Select activity 3.6.6 Establish a Sustainable Customer Relationship

    

    3.6.6 Establish a Sustainable Customer Relationship Page
  • Select activity 3.6.7 Establish a Sustainable Customer Relationship continued

    

    3.6.7 Establish a Sustainable Customer Relationship continued Page
  • Select activity Summary

    

    Summary Page
  • Select activity Section 3 Summary

    Section 3 Summary

  • Select activity Section 3 Summary

    

    Section 3 Summary Page
• Select section Section 4: Personal Connections

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  Section 4: Personal Connections

  • Select activity Lesson 1: Career Connections and/or Opportunities

    Lesson 1: Career Connections and/or Opportunities
    

  • Select activity 4.1.1 Sales Positions

    

    4.1.1 Sales Positions Page
  • Select activity 4.1.2 Future Challenges and/or Directions

    

    4.1.2 Future Challenges and/or Directions Page
  • Select activity Summary

    

    Summary Page
  • Select activity Course Quiz

    

    Course Quiz
• Select section Final Project

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  Final Project

  • Select activity Final Project

    

    Final Project Assignment