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KAE1780-ABED_1
Theme 1: Communicating with Others
Lesson 6 — Introduction: More on Communication in the Workplace
Lesson 6 — Introduction: More on Communication in the Workplace
Completion requirements
Lesson 6 — More on Communication in the Workplace
In this lesson, you will:
learn proper telephone etiquette
learn about sending and receiving telephone messages
Key Terms for this lesson:
tone
background noise
main point
listening skills