In Theme 4, you:

• learned how to complete a Social Insurance Number application form, a bank account application form, and a job application form
  
• learned how to choose a job that is most suitable for you, learned how to look for a job, and learned how to prepare and write an effective résumé
• learned about the business letter format
  
• learned about common terms used in business letters
• learned about the tone of a business letter
  
• learned how to write a cover letter
  
• learned about non-verbal aspects in a job interview
• learned to ask and answer questions effectively in a job interview
  
• learned about the "follow-up" (things to do after) a job interview
  
• looked at ways to improve your workplace non-verbal communications
• determined whether seemingly conflicting messages are being sent by others
  
• learned how to deal with conflicts in the workplace