Summary
Completion requirements
Section 1 Summary
Lesson 1 dealt with the managerial hierarchy of top management, middle management, and front line supervisors.
A business may choose to structure its operation in one of several ways. The structure of a business is represented visually with an organizational chart. Six distinctive managerial organizational structures, with examples, were explained as well as future trends.
In Lesson 2, the all-important skills of communication, both within the business and with customers, are key to a successful operation.
This lesson reviewed the flow of information within a business. Communication is explored further in future lessons.
The information from these two lessons will help you understand why a particular business chooses a specific type of organization and managerial structure. From this information, you can understand the advantages the business saw that led it to organize its operation the way chosen.
