Lesson 1: Measuring Success

Operation Efficiency

Weak management of resources and/or labour, lack of planning and measuring, and failing to understand or define their purpose can obstruct the efficiency of the operation of a business.


To remain competitive, businesses must boost efficiency wherever possible. Benchmark reviews, capacity utilization studies, inventories and inventory turnovers, as well as auditing lead-time from process to delivery all help to measure the efficiency of the operation.