3.2.3 Starting the Conversation
Completion requirements
Lesson 2: Establishing Rapport in a Social Venue
Starting the Conversation
Try saying something such as this: "Hello, thanks for coming in. If you have any questions, please let me know." Remember that Canadians use a lot of polite jargon.
Another situation may call for something such as this: "Hello. Welcome to Management and Marketing Services. I'm glad you dropped by today. Please look around. My name is Cory. I will be right over there if you have any questions." Pause and step away. If the person remains in one place for a while, walk up and pose an involvement question.
When your body language and welcome statement are pleasant, you will usually receive a similar response.
Another situation may call for something such as this: "Hello. Welcome to Management and Marketing Services. I'm glad you dropped by today. Please look around. My name is Cory. I will be right over there if you have any questions." Pause and step away. If the person remains in one place for a while, walk up and pose an involvement question.
Click on the video below for more suggestions on how to greet customers.
When your body language and welcome statement are pleasant, you will usually receive a similar response.
Summary
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A first impression is made in the first 10 seconds. As a result, the customer must see some benefit from spending time with you.
- Whether in a social setting or in a service and merchandising setting, establish rapport through friendly and confident body language such as facial expressions, gestures, and tone of voice.
- Gain rapport through trust-building by have a strong initial welcoming statement
