Lesson 2: Establishing Customer Relations

Personality Traits

Personal pride, confidence, and positive self-image add credibility to the product, services, and the business.

 

 

What personality traits do you think a salesperson needs to inspire client confidence that will induce a purchase? 

Match the terms for personality traits below with the correct definition.


Customers transfer their impression of the salesperson to the commodity.  A successful sales presentation is dependent on the buyer's positive impression, which includes the concept of integrity selling.  The goal always is to demonstrate respect towards the customer.  The salesperson exists to serve the customer.  The salesperson possessing the characteristics described above is on the way to successful selling.