Business Letter Content


A business letter has six components:

  • Heading (return address or who is writing the letter, followed by the date)
  • Business address ("inside address" - to whom the letter is written)
  • Salutation (greeting)
  • Body
  • Closing
  • Signature
Follow these guidelines when writing a business letter:
  • Know your purpose. (Why are you writing? What do you hope to accomplish?)
  • Know your audience. (To whom are you writing?)
  • Address your letter to a specific person whenever possible. (Include titles such as Sir, Madam, etc.)
  • Include a colon after the salutation. (Dear Sirsmile
  • Use fully-blocked format. (Left-justify paragraphs and leave one line between paragraphs.)
  • Inform the reader know in the first paragraph exactly why you are writing.
  • Request clearly the specific action you expect as a result of your letter.
  • If this is applicable, state how the recipient of the letter will be helping the group or community involved if he or she undertakes this action.
  • Use one of the following short polite closingsβ€”always followed by a comma: (The first two are used most commonly.)
    • Yours sincerely,
    • Yours respectfully,
    • Yours very truly,
    • Yours faithfully,
    • Best regards,
  • Skip two lines and type the name to be signed. The handwritten or typed signature is between the close and typed signature.
  • Type the abbreviation Enc. below the typed name if you are enclosing a document.
  • Keep your language formal, clear, and concise.
  • Give careful attention to grammar, spelling, and punctuation.
  • Ensure that your letter's content is clear and that you have proofread it carefully.


    This letter is effective because

    • the tone is polite and positive (I have never had a problem returning items....)
    • the writer explains the problem (Recently, I purchased....The pool appears to have a faulty seam....)
    • the writer's honesty comes through (He admits that filling it with water before he checked the seams was a mistake.)
    • several details are provided (The refund policy is 90 days; the writer is not interested in a replacement.)
    • a workable solution is provided (Asking for a replacement is reasonable.)
    • gratitude is expressed (Thank you for your help....)
    These features contribute to a persuasive piece of writing!

       Contact your teacher if you have any questions.