Business Letter Content
Completion requirements
Business Letter Content

A business letter has six components:
- Heading (return address or who is writing the letter, followed by the date)
- Business address ("inside address" - to whom the letter is written)
- Salutation (greeting)
- Body
- Closing
- Signature
Follow these guidelines when writing a business letter:
- Know your purpose. (Why are you writing? What do you hope to accomplish?)
- Know your audience. (To whom are you writing?)
- Address your letter to a specific person whenever possible. (Include titles such as Sir, Madam, etc.)
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Include a colon after the salutation. (Dear Sir
- Use fully-blocked format. (Left-justify paragraphs and leave one line between paragraphs.)
- Inform the reader know in the first paragraph exactly why you are writing.
- Request clearly the specific action you expect as a result of your letter.
- If this is applicable, state how the recipient of the letter will be helping the group or community involved if he or she undertakes this action.
- Use one of the following short polite closingsβalways followed by a comma: (The first two are used most commonly.)
- Yours sincerely,
- Yours respectfully,
- Yours very truly,
- Yours faithfully,
- Best regards,
- Skip two lines and type the name to be signed. The handwritten or typed signature is between the close and typed signature.
- Type the abbreviation Enc. below the typed name if you are enclosing a document.
- Keep your language formal, clear, and concise.
- Give careful attention to grammar, spelling, and punctuation.
- Ensure that your letter's content is clear and that you have proofread it carefully.

- the tone is polite and positive (I have never had a problem returning items....)
- the writer explains the problem (Recently, I purchased....The pool appears to have a faulty seam....)
- the writer's honesty comes through (He admits that filling it with water before he checked the seams was a mistake.)
- several details are provided (The refund policy is 90 days; the writer is not interested in a replacement.)
- a workable solution is provided (Asking for a replacement is reasonable.)
- gratitude is expressed (Thank you for your help....)