Lesson 20:

Communication in the Workplace


Effective communication skills are valuable in the workplace. Some companies spend a lot of money to train their employees on how to effectively communicate. Good communication skills go beyond conversations, and employees must also know how to communicate well in written reports and e-mails. In the lessons that follow, you will look at the different types of communication in the workplace.



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In this lesson, you will:

  • learn how to communicate effectively with others in the workplace
  • learn about written communication in the workplace, including business letters
  • learn about memos and e-mails in the workplace


Key Terms for this lesson:

  • communication
  • business letter
  • personal letter
  • memorandum
  • electronic mail or e-mail