Lesson 20 — Activity 1:

You in the Workplace


Communication is something we do all the time. We talk to our family and friends without giving much thought to how we're doing it. It might seem easy, but communicating effectively actually takes quite a bit of thought and practise. Choosing the right words, listening with our minds instead of just our ears, and getting our message across are skills that we all need to work on.


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At home and in social settings, miscommunication can lead to arguments. In the workplace, the effects can be far more serious. Therefore, it is important to communicate well with the people you work with. When you communicate well with your team, it helps to remove misunderstandings and will encourage a healthy and peaceful work environment.

Communication is a two-way process. The speaker gives information and the listener provides feedback. Understand that not everyone is going to agree with you. It is important to respect other people’s ideas.



Here are ten tips to follow for effective communication in the workplace.

  1. Listen closely to what other people are saying.
  2. Ask questions if you do not understand something.
  3. Be accepting of others and their ideas.
  4. Treat people equally.
  5. Be honest.
  6. Be sure your ideas are clear before communicating them to others.
  7. Think about your tone and expressions when you communicate.
  8. Be aware of other people's emotions.
  9. Maintain a positive attitude.
  10. Have a sense of humour.



Courtesy of Pixabay

Self-check!


Click on the Play button below to watch a video on how to excel at communication in the workplace.