7.3 Stop, Collaborate, and Listen

7.3 Stop, Collaborate, and Listen

Has someone you were communicating with ever ignored or interrupted you? Have you ever socialized with a person who loves to talk and seldom allows others to contribute? Dysfunctional conversations are common and can produce conflict or problems in any context.

In ordinary conversations, simple or complex ideas are exchanged, communicating our desires, needs, wants, feelings, or jokes . Discussions also negotiate ideas, provide instruction or direction, make demands of others, produce conflict, or solve problems. This exchange of information with others is the basis of connecting, collaborating, and sharing, whether at school, work, or play.

Miscommunication and other related conflicts happen daily. Consider communication you have had today using various means. Which methods worked well? Which did not? What causes unfavourable communication in your day-to-day routine?

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What makes a good conversation? Good communication with others starts with

• listening and focusing on what is discussed

• respecting all involved in the conversation

• entertaining new ideas or perspectives

• communicating clearly

• asking exploratory questions

• focusing on the desired outcome of the conversation

• being positive with your tone or attitude

• contributing equally

What makes a bad conversation? Habits hindering communication are

• not listening or giving attention to others and their contributions

• making assumptions

• using emotional, prejudiced, or biased language

• making others feel disrespected or defensive

• talking too much

• talking too little

• using negative tones or attitudes

• being disrespectful with chosen topics, language, or gestures